Hommunity (concept)
Allowing tenants to report, track and resolve issues.
Product, UX, Branding, App Design • 2018
Handling issues in a residential can be a little bit frustrating, sometimes you don’t know how is in charge and how to reach him and what’s the status of the issue you report on, and it usually takes time and you feel bad to “nudge” the responsible staff.
The Problem
In addition to my own experience as a tenant, I’ve ask my friends about their pain points they experience in their residential and tried to understand the main need for the product.
My inspiration was focusing on community and issus handling products. In addition, dedicated product for Home Association.
Research
Creating a platform that will allow tenants
to report issues to management, defining the urgency and tracking the status of the issue until it’s resolved.
Goal
User Flow
Defining Presonas
Low Fidelity Wireframes
Sign up via social networks or email address.
Creating an issue, choosing issue category, description and urgency.
Sign up process broken into phases, allowing the user to focus clearly on the info requested and reducing his coginitive load.
First time of the main feed.
User can post update, report an issue, conduct a pool or event.
Illustrations Language
